LEGAL
Refund Policy
Last updated: August 4, 2026
Confirm that you have Windows 10 or 11 (64-bit), LDPlayer 9, at least 4 GB of available RAM and that you accept the account-penalty risk described in the Terms.
1. Digital delivery
A license is considered delivered when a unique activation key is generated and displayed after confirmed payment. Because the product is digital and the key cannot be returned in the same way as a physical item, change-of-mind refunds may be limited where permitted by law.
2. When to request help
Open a support ticket if the key was not delivered, the installer cannot be accessed, activation fails or a confirmed feature does not work in a supported setup. Give support a reasonable opportunity to diagnose or correct the issue.
3. Eligible refunds
A refund may be approved for duplicate charges, confirmed non-delivery, an invalid license that support cannot correct, or a material product defect that prevents use on a supported setup. Mandatory consumer rights in your country continue to apply.
4. Usually not eligible
Refunds are usually not approved for an unsupported operating system or emulator, failure to follow calibration instructions, change of mind after key delivery, account suspension by the game publisher, or results that vary because of village, army, connection or configuration.
5. Request window
Submit requests promptly and preferably within 7 days of purchase. Include your order reference, purchase email and a clear description of the problem. Never send full card details or game-account passwords.
6. How decisions are made
We review order status, activation records and reasonable diagnostic evidence. Approved refunds are returned through the original payment method; bank processing time is controlled by the payment provider.